Privacy Policy | Sissonne Outdoor

Sissonne Outdoor Pty Ltd (Sissonne Outdoor, we, us, our) and its Related Bodies Corporate (as defined in the Corporations Act 2001 (Cth)) always respects your privacy. Please find our Privacy Policy detailed below. It tells you how we collect your personal information and how we use, store or distribute that information.

We acknowledge the importance of privacy in respect to our customers’ personal information. We are committed to managing your personal information in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth) (Privacy Act). For more information, please visit www.privacy.gov.au.

Definitions

In this Privacy Policy:

"personal information” has the meaning set out in the Privacy Act, and (in summary) means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether true or otherwise;
“sensitive information” has the meaning set out in the Privacy Act, and includes certain specific types of personal information such as health information, and information about a person's racial or ethnic origin, sexual orientation or practices, criminal record, religious beliefs or affiliations, political opinions, membership of a political, professional or trade association, and biometric and genetic information.

Collection of Personal Information

Where your personal information is collected, it will be done so in a fair and lawful manner, and not in an intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. However, in certain cases we may collect personal information from publicly available sources and third parties, such as suppliers, recruitment agencies, your employers, contractors, our clients, business partners, referees, government bodies (e.g. police checks, if required), academic and professional bodies (e.g. to validate details and currency of qualifications).

If you choose not to provide your personal information to us, it may restrict our ability to provide you with the service you require.

Types of Information We Collect

The types of personal information we collect about you depend on the circumstances in which the information is collected. Typically, the types of personal information we may collect include your:

Name
Age
Contact details such as email, telephone number and facsimile
Gender
Hobbies and interests
Income
Mail and residential address
Purchase history

If you make a purchase, credit card and/or banking details (however, such information is collected and processed by our payment processing provider and not by us directly)

If you are an individual contractor to us or apply for a role with us, we may also collect information relevant to your engagement with us, including qualifications, length of engagement, resume, current and former employment details, pay rate and salary, bank details, feedback from supervisors, training records and logs of your usage of our equipment (e.g. phones, computers and vehicles).

We only collect sensitive information about you with your consent, or otherwise in accordance with the Privacy Act.

If you do provide sensitive information to us for any reason (e.g. injury on our premises), you consent to us collecting that information and to us using and disclosing that information for the purpose for which you disclosed it to us and as permitted by the Privacy Act and other relevant laws.

If you provide us with personal information that we have not requested (unsolicited personal information), we will, unless otherwise required or permitted by law, delete or destroy it as soon as possible after receiving it.

When Information is Collected

Some examples of when we might collect your personal information include, but are not limited to, when you:

Purchase goods from us
Contact us for information or a quote, including via our website (sissonneoutdoor.com.au)
Complete a survey
Enter a promotion or competition
Subscribe to a mailing list
Attend an event
Apply for a job or other role with us
Communicate with us via correspondence (written or electronic), phone, email, or social media
When administering any of our services
As otherwise required to manage our business.

Cookies

We use cookies to recognise you each time you check out our site and to track which pages you visit whilst on our site. This helps us improve your online experience.

Cookies are pieces of information that a website transfers to your computer for record-keeping purposes. They do not personally identify you, but they do identify your unique browser signature. If you do not wish to receive cookies, you can adjust your browser settings to refuse them.

Purposes for Handling Your Personal Information

As a general rule, we only process personal information for purposes that would be considered relevant and reasonable in the circumstances. The purposes for which we use and disclose your personal information depend on the circumstances in which we collect it. Whenever practical, we endeavour to inform you why we are collecting your personal information, how we intend to use it, and to whom we intend to disclose it.

We may use or disclose your personal information:

To provide you with our goods and services;
Communication for customer care and warranties;
Sending you marketing and promotional material such as event invitations and special offers (where you have consented or as permitted by law);
Considering you for employment or contract opportunities;
To operate, monitor, develop, and improve our website and services;
To facilitate your participation in competitions or promotions;
To obtain your feedback and measure satisfaction;
To comply with legal and regulatory obligations;
To protect the security, health, and safety of our facilities, personnel, and visitors; and
To address complaints or issues arising in our relationship with you.

Disclosure of Personal Information

Personal information may be disclosed, if appropriate, to other entities in order to facilitate the purpose for which the information was collected. These entities may include:

Third-party service providers (e.g. data hosting, archiving, logistics, marketing, or payment processors);
Government bodies, regulators, and law enforcement agencies as required by law;
Our related entities;
Our accountants, insurers, lawyers, auditors, and professional advisers;
Third parties to whom you have directed or permitted us to disclose your information;
Potential acquirers or investors in the event of a business sale or restructure.

Cross-Border Disclosure

We may use third-party providers and data hosting services located outside Australia, including but not limited to New Zealand, Fiji, the Philippines, and the United States of America.

We take reasonable steps to ensure these third parties comply with Australian Privacy Principles, including contractual obligations requiring them to protect your personal information.

By using our services or providing your personal information, you consent to the transfer, storage, or processing of your information outside Australia. You acknowledge that we will not be responsible for any breach of Australian privacy law by such overseas recipients.

Our website may contain links to third-party websites not owned or operated by Sissonne Outdoor. We are not responsible for the content or privacy practices of these sites.

Protecting Your Personal Information

We take reasonable steps to protect any personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. These include physical security, password protection, firewalls, and secure IT systems.

However, no system is completely secure. You are responsible for safeguarding your own credentials and notifying us if you suspect any breach.

We destroy or de-identify personal information when it is no longer required, unless retention is required by law.

Access and Correction

You may request access to personal information we hold about you, subject to legal exceptions. We take reasonable steps to ensure the information we hold is accurate and up-to-date. Please contact us if you believe your details need to be corrected or updated.

Requests for access or correction should be made in writing to our Privacy Officer (see contact details below).

Unsubscribing or Opting Out

If you wish to unsubscribe from newsletters or marketing communications, please follow the unsubscribe link provided in the communication or contact our Privacy Officer directly.

Complaints

If you believe we have breached this Privacy Policy or the Australian Privacy Principles, please contact our Privacy Officer. We will investigate and respond in writing to your complaint.

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner via www.oaic.gov.au.

Employees

We collect and handle personal information about employees in accordance with applicable laws and our internal policies. This may include information collected during recruitment and throughout employment, such as contact details, pay information, qualifications, and health-related data necessary for workplace safety.

Changes to This Privacy Policy

Sissonne Outdoor Pty Ltd may make changes to this Privacy Policy from time to time. We will publish updates on our website. Continued use of our services after changes take effect constitutes your acceptance of the revised Privacy Policy.

Contact Our Privacy Officer

Privacy Officer
Sissonne Outdoor Pty Ltd
Email: hello@sissonneoutdoor.com.au