The Sissonne Difference

Terms & Conditions

Your investment in Sissonne Outdoor furniture is protected by a 2-year manufacturer's warranty on all our hand-crafted pieces. This warranty covers manufacturing faults and defects only, ensuring each piece provides years of solid service.

This limited warranty is for the original purchaser and covers normal household usage. Proof of purchase (dated receipt) is required for all warranty claims.

The Warranty Does Not Cover

- Normal seasoning of timber.

- Damage from accidents or misuse.

- Acts of God, fire, or freezing.

- Abusive use.

- Fabric cushions.

- Damage or failure of the finish from suntan cream, oil, alcohol, water, or humidity.

- Correct application of chemical treatments or protective coatings by the consumer.

- Normal fading, scratching, or chipping of the finish.

- Weathering or discolouration of the furniture.

- Accidental damage.

- Consumer-led repairs or modifications.

- Normal wear and tear.

- Any condition resulting from incorrect or inadequate maintenance, cleaning, or care.

It is the customer's responsibility for freight and packaging charges to and from our warehouse for warranty claims. If identical materials are unavailable during the warranty period, Sissonne Outdoor reserves the right to substitute materials of equal or better quality.

As-Is, Samples, Outlet and Clearance Items

Items marked as As-Is, Samples, Outlet, or Clearance are sold in their current condition and are not covered by our standard warranty.

These items may have:

- Minor cosmetic imperfections

- Display wear from showroom use

- Discontinued styles or colors

- Limited availability

These items are sold on a“Final Sale”basis. Returns, exchanges, and warranty claims willnot be accepted under any circumstances.

Disclaimer

While we strive to ensure the accuracy of product descriptions, colors, and specifications, slight variations may occur due to:

- Natural variations in materials

- Manufacturing processes

- Screen display settings

- Lighting conditions in photography

We reserve the right to modify product specifications without prior notice. Product images are for illustrative purposes and may include accessories or styling items not included with purchase.

No other warranty has been made or will be made on behalf of Sissonne Outdoor.

In no event shall Sissonne Outdoor be responsible for consequential or incidental damages, such as loss or inconvenience, or loss or damage to personal property. Sissonne Outdoor's responsibility will not exceed the purchase price of the product or its replacement.

Sissonne Outdoor's Terms and Conditions prevail in the event of any inconsistency with Sissonne Outdoor's Warranty.

For outdoor furniture, we recommend using protective covers when not in use and storing cushions indoors during inclement weather to extend product life.

Product Care & Maintenance

Proper care and maintenance are crucial for extending the lifespan of your outdoor furniture. Covering or storing these pieces when not in use can help prevent fading and other damage. In general, all our products are low maintenance. For specific questions, please contact us at hello@sissonneoutdoor.com.au.

General Cleaning

For most surfaces, regular cleaning with mild soap and water is sufficient. Use a soft cloth or sponge and rinse thoroughly. Avoid abrasive cleaners, harsh chemicals, or pressure washers that may damage finishes.

Teak

Teak naturally weathers to a silver-grey patina over time. To maintain the original honey color, apply teak oil or sealer 2-3 times per year. Clean with a teak cleaner before oiling. For weathered teak, use a teak brightener to restore color before sealing.

Note: When maintaining teak, ensure teak stain does not come into contact with rope or fabric, as this may cause permanent staining.

Ecolene® (Synthetic Wicker, Rattan, Synthetic Water Hyacinth)

Ecolene synthetic wicker is UV-resistant and weather-resistant. Clean with mild soap and water using a soft brush to reach between weaves. Rinse thoroughly and allow to air dry. Avoid harsh chemicals and abrasive scrubbing that may damage the finish.

Olefin Fabric

Olefin fabric is stain-resistant and fade-resistant. For routine cleaning, brush off loose dirt and spot clean with mild soap and water. For tougher stains, use a solution of 1 part bleach to 4 parts water. Rinse thoroughly and air dry. Machine washing is not recommended.

Quick Dry Reticulated Foam

Quick-dry foam is designed to drain water rapidly. Hose down cushions and allow to air dry in a well-ventilated area. For deep cleaning, use mild soap and water, rinse thoroughly, and squeeze out excess water. Stand cushions on edge to promote faster drying.

Marine-Grade Rope

Marine-grade rope is weather-resistant and UV-protected. Clean with mild soap and water using a soft brush. Rinse thoroughly and allow to air dry. Inspect rope regularly for signs of wear or fraying. Avoid harsh chemicals that may degrade the fibers.
Keep sharp objects away from ropes to avoid cutting or fraying.