Need Help?
Frequently Asked Questions
Find answers to the most common questions about our products, delivery, care, and services below. Can’t find what you’re looking for? Get in touch and our team will be happy to help.
Shipping & Delivery
Standard delivery is 5–7 business days for metro areas. Regional and rural areas may take longer. You will receive tracking information once your order has been dispatched.
Please check our Shipping & Delivery page for current rates and conditions.
Currently we ship within Australia only. If you are located overseas and interested in our products, please contact us to discuss options.
Products & Materials
Our furniture is crafted from a curated selection of premium materials including A-Grade teak, marine-grade rope, Sunproof all-weather fabric, quick-dry foam, ECOLENE synthetic wicker, fibreglass, and microcement. Visit our The Sissonne Difference page for full details.
Yes. We offer a broad selection of fabric colours, rope colours, and timber finishes across many of our pieces. For fully custom dimensions or configurations, visit our Bespoke page.
Yes. All Sissonne Outdoor furniture comes with a warranty. Please visit our Warranty, Returns & Refunds page for full details.
Showroom & Trade
We have showrooms in Melbourne (Hawthorn, VIC) and on the Gold Coast (Southport, QLD). Visit our Showrooms page for addresses and opening hours.
Yes. We work with interior designers, architects, landscape designers, and hospitality professionals. Visit our Trade Program page to apply.
Still Have Questions?
Talk to Our Team
Our team is available during showroom hours and will respond to all enquiries within one business day.

