FAQ

Please inspect your goods upon receipt and notify us of any issues immediately.

Notification:

Please send a photo and details of the product fault or damage to hello@sissonneoutdoor.com.au within 7 days of receipt.

Resolution:

Credits, replacements, or repairs can be arranged for damaged or faulty goods on a case-by-case basis.

Repairs:

In the event of minor damage (e.g., a small scratch or dent), Sissonne Outdoor reserves the right to have the furniture professionally repaired to its original condition where appropriate and viable.

Returns Process:

Once a return is approved, we will arrange for a pickup where possible.

Please allow 5-14 business days for your order to ship from our Melbourne warehouse, depending on your delivery location.

To minimise costs to you, furniture is typically delivered by a single driver who may require assistance with heavy items. Our standard delivery is not a 'White Glove' service and does not include unpacking or removal of packaging. Should you require 'White Glove' service, please contact us via email hello@sissonneoutdoor.com.au for a detailed quote.

At this time, Sissonne Outdoor only ships to addresses within Australia. We do not currently offer international shipping.

We accept payments via Credit Card and PayPal directly through our website.

If you would prefer to pay via Direct Bank Transfer, please email us at hello@sissonneoutdoor.com.au. We will be happy to send you a Tax Invoice with our banking details.

Shipping costs are calculated at checkout based on your location and the size of your order.

• Melbourne Metro Customers: We are currently offering FREE Shipping for all Melbourne Metro orders for the month of January! This is automatically applied at checkout.

How long will my delivery take?
Delivery times vary depending on your location. Once your order is dispatched, we will provide you with tracking details so you can monitor its progress. For in-stock items, we generally dispatch within 2-3 business days.

Can I pick up my order?
Our stock is held in our warehouse in Dandenong South, VIC. If you are local and would prefer to collect your order, please contact us at hello@sissonneoutdoor.com.au to arrange a suitable pickup time.

Yes, we specialise in commercial and trade orders. If you are an interior designer, architect, or purchasing for a commercial project, please contact us directly to discuss trade pricing and bespoke options.

Yes. All Sissonne Outdoor items are covered by a 24-month manufacturer's warranty for domestic use (excluding fair wear and tear). This warranty covers structural defects and workmanship.

While we are primarily an online store, we understand the value of seeing the quality firsthand. We offer viewings by appointment only at two locations:

• Southport, QLD: Visit our Bespoke Design Studio.
• Dandenong South, VIC: Visit our Warehouse.
  To book an appointment, please email us or call 0478 111 787.

es! We use Quick Dry Foam and Sunproof All-Weather Fabric (100% solution-dyed olefin).

• Quick Dry Foam allows water to pass through rapidly so cushions dry fast and resist mould.
• Sunproof Fabric is resistant to UV damage, fading, and mildew.
  However, to prolong the life of your cushions, we recommend covering them or storing them undercover during extreme weather or long periods of non-use.

e use sustainable A-Grade Teak, which is naturally rich in oils and resistant to pests and rot.

• To maintain the golden colour: You can apply a teak sealer annually.
• To achieve a silver-grey patina: Simply leave the timber untreated. It will naturally weather to a beautiful silver-grey over time without losing its structural integrity.

If you have a specific question that isn't answered here, please don't hesitate to reach out.

• Email: hello@sissonneoutdoor.com.au
• Phone: 0478 111 787