All items are covered by a 24-month manufacturer’s domestic warranty (excluding fair wear and tear). This warranty does not apply to products used in a commercial setting. For commercial use, please contact us to discuss product suitability.
The warranty does not cover:
- Products damaged in transit (which should be reported immediately upon receipt).
- Damage from misuse or exposure to extreme conditions.
- Damage to third-party property.
- Any associated removal, installation, or freight expenses.
The majority of Sissonne Outdoor products are made from natural materials, giving them a unique look and feel. Naturally occurring variances, such as wood knots, minor timber cracks, and colour variations, are part of the product's character and are not considered faults or defects.
All claims must be submitted to hello@sissonneoutdoor.com.au Sissonne Outdoor reserves the right to investigate all claims to assess the nature and cause of any alleged fault and will have sole discretion in determining an appropriate resolution.
Please inspect your goods upon receipt and notify us of any issues immediately.
Please send a photo and details of the product fault or damage to hello@sissonneoutdoor.com.au within 7 days of receipt.
Credits, replacements, or repairs can be arranged for damaged or faulty goods on a case-by-case basis.
In the event of minor damage (e.g., a small scratch or dent), Sissonne Outdoor reserves the right to have the furniture professionally repaired to its original condition where appropriate and viable.
Once a return is approved, we will arrange for a pickup where possible.
We ask that you select your products carefully. We do not offer a refund or exchange for change of mind or customer error when ordering. A 10% restocking fee will apply to any cancelled orders.
If you have any questions about our warranty, returns, or refunds policy, please don't hesitate to contact us at hello@sissonneoutdoor.com.au or call us at 0478 111 787.
